Scott
Klososky Keynotes the 13th Andean Congress of Contact Centers in
Bogota
“In
the next 20 years 35% of all jobs humans do will disappear to Technology” - Scott
Klososky
Bogota Colombia, Vancouver BC - April 26,
2016 - Investorideas.com reports on the keynote presentation of the recent 13th
Andean Congress of Contact Centers and Customer Relationship Management (13 Congreso
ANDINO) held in Bogota. Tech visionary Scott Klososky shared his Utopian vision
of how technology will change the BPO sector and ultimately all of our lives.
“In the future they will look back at this 30 year period and say this was an
important, historical time”, he told an attentive audience.
He went on to say, “In the next 20 years 35%
of all jobs humans do will disappear to technology.” So what will humans do? That was a key question and the concept of
‘humalogy’ was discussed by several presenters at the Congress; the integration
of humans and technology.
When looking at the role of customer service,
he said things are shifting from the H (human) to the T (technology) side. “It
is critical for you to have a vision of where technology is going”, he pointed
out.
Bogota’s BPO sector seems to be paying
attention, transitioning from BPO to KPO and ITO and integrating robotics,
voice biometrics, digitalization and key technology into the customer service
equation.
Scott looked back in time with the audience
remembering when customer service was just a phone and a human, then looked forward
to 2026 when he predicts most of the
problem solving will be done by technology and less by humans. He makes a point
to say that the human element needs to remain in the customer service sector
and the companies that don’t see the value of it are missing the mark.
In an exclusive interview after his
presentation, Scott shares insight with Investorideas on how
individuals/investors can become more educated and prepared for the future and
up their tech IQ.
When asked if any global government leaders
are getting it right in terms of preparing their county for a technology
future, he notes that Malaysia and South Korea are doing a good job but he is
disappointed in the US.
He also talks about how rather than look at
this technology driven future as dark and post -apocalyptic we should see it as
a Utopian possibility and he is hoping to spread that message globally in
future talks.
Watch the Video: https://www.youtube.com/watch?v=_qIpqC2iFss
D. Van Zant for Investorideas.com on press
trip with Invest in Bogota
Read
this release in full at http://www.investorideas.com/news/2016/main/04262.asp
Scott
Klososky: Startup founder of successful technology
companies such as Critical Tecnology and Webcasts.com that today belong to
iBEAM. At 26 he founded with Gary Kasparov, among others, Paragraph Inc, there
designed the software to recognize handwritten text for Apple Newton. Visionary
consultant and expert on how the technology is changing the world. Founder of Crowdscribed.com.
About
Invest in Bogota: http://en.investinbogota.org/
Invest in Bogota is the investment promotion
agency for Bogota, a public-private partnership between the Bogota Chamber of
Commerce and the City Government.
In 2009 we were ranked by the World Bank as
the best investment agency of a developing country. Our mission is to support
investors who are exploring opportunities in Bogotá.
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